Their new policy is garbage! We use intelligent software that helps us maintain the integrity of reviews. I asked them to pick me up 1 half miles away.
On following Monday I called to request an intermediate size car. I have yet to receive a service from this company and they did not honor my reservation or fulfill their obligation.
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I told him they did not pick me up. Several hours later after numerous phone calls, I was told by my insurance company that they said I had been "verbally abusive" and that I had cursed, neither of which I did.
I apologized to Irvin the manager. It was that way when I got the car. I requested 1 of 3 makes and models. Fighting for them to do their job and get a refund is like pulling teeth. Be the first one to find this review helpful Not sure how to choose?
They gave us a dirty car, endless reasons again. Will use others next time! We require contact information to ensure our reviewers are real. However, my credit card was billed 3 times the charge! In the end got a credit after AMA dealt with them.
Email Thank you, you have successfully subscribed to our newsletter! I called the manager Irvin to discuss my options.
Called the day of pick up at my location to tell them I was there and where were they? There were no other rental options in my town.
He said he had no cars. I was told there were several on the lot. Used them for a Parole Hearing too and had car seat attached to order for free and they tried to charge us for it which I refused to pay. They got their money and car.
So now you wait weeks for money they owe you by cheque which still has to be cleared too. Got to the rental office, the car they "guaranteed" me to be ready was filthy and I was told if I wanted it cleaned I would have to wait even longer.
He said he had no cars available. It was my word against his and he had the power to deny me service, and so he did. He said he would call me back when one came in, but none were on the lot. Reserved car two weeks ago.
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